Terms and Conditions

1. Introduction

These Terms and Conditions (the "Terms") outline the rules and regulations for the use of the website of DRELUXE SECURITY SERVICE LTD and for the provision of our professional security services. The website is operated under the domain https://dreluxe-securityservice.site and the company operates from 59 Sir Benjamin Stone Way, Birmingham, England, B23 5UL.

DRELUXE SECURITY SERVICE LTD provides private security services, including on-site guarding, mobile patrols, access control, event security, and risk prevention support to business, property, event, and private clients within the United Kingdom. By accessing this website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use this website or enter into any service arrangement with DRELUXE SECURITY SERVICE LTD.

2. Definitions

For the purposes of these Terms, the following expressions shall have the meanings set out below:

• "Client" means any individual, company, organisation, or other legal entity that engages or intends to engage DRELUXE SECURITY SERVICE LTD to provide security services, or that uses this website in connection with such services.
• "Services" or "Service" means the professional security services provided by DRELUXE SECURITY SERVICE LTD, including but not limited to on-site guarding, mobile security patrols, access control, front-of-house security, event security, monitoring support, and risk prevention or advisory services as agreed between the parties.
• "Site" or "Website" means the public website located at https://dreluxe-securityservice.site and any subpages accessible through that domain.
• "We", "Us", or "Our" means DRELUXE SECURITY SERVICE LTD, including our directors, officers, employees, contractors, and authorised representatives.
• "Agreement" means the contractual arrangement between DRELUXE SECURITY SERVICE LTD and the Client for the provision of Services, consisting of these Terms, any service proposal, service schedule, written quotation, or other written agreement accepted by both parties.
• "Force Majeure Event" means any event beyond our reasonable control including, but not limited to, acts of God, war, terrorism, civil commotion, industrial disputes, extreme weather, failure of utilities or communications, government restrictions, or public health emergencies.
• "Working Day" means a day other than a Saturday, Sunday, or public holiday in England when banks in London are open for business.

3. Acceptance of Terms

By accessing or using this Website, submitting an enquiry form, contacting us via telephone or email, or entering into an Agreement for the provision of our Services, you agree to be legally bound by these Terms, as amended from time to time.

If you are using this Website or entering into an Agreement on behalf of a company or other legal entity, you represent and warrant that you are authorised to bind such entity to these Terms. In that case, "you" and "Client" shall refer to both you as an individual user and the entity on whose behalf you act.

You should review these Terms periodically. Continued use of the Website or our Services after any changes are posted will constitute your acceptance of the revised Terms.

4. Service Provision

4.1 Scope of Services

DRELUXE SECURITY SERVICE LTD provides professional security services in the United Kingdom, which may include, without limitation:

• On-site security guarding for commercial premises, residential properties, and critical infrastructure.
• Mobile patrols and drive-by inspections for properties and sites requiring periodic checks.
• Access control, reception security, and visitor management services.
• Event security for corporate events, public gatherings, private functions, and venue protection.
• Risk prevention support, including basic site assessments, general security observations, and operational recommendations.

The specific Services, locations, hours of coverage, staffing levels, duties, and any special instructions will be detailed in a service proposal, quotation, or written Agreement accepted by the Client.

4.2 Inquiry and Assessment

The usual workflow for engaging our Services is as follows:

• The Client submits an enquiry via the Website, email, or telephone using the contact details published on this Site.
• We gather relevant information regarding the premises, event, or security concerns, and may propose an initial assessment or consultation.
• Based on the information provided, and where appropriate a site visit, we prepare a service outline, recommended coverage, and a fee proposal for the Client's review.

4.3 Agreement and Deployment

No binding obligation to provide Services arises until the Client formally accepts our proposal or quotation in writing (including by email) or signs an Agreement. Once accepted:

• We will confirm the agreed start date, coverage hours, and operational details.
• We will allocate suitably trained and, where required, licensed personnel to deliver the agreed Services.
• We will implement reasonable operational procedures and reporting practices in line with the agreed scope of work.

4.4 Ongoing Service Support

During the term of the Agreement, we will use reasonable care and skill in the delivery of the Services and in safeguarding the Client's premises, assets, or events within the boundaries of the agreed scope and applicable law. We may provide periodic updates, incident reports, or feedback according to the service level agreed with the Client.

Notwithstanding the above, our Services are focused on risk reduction and deterrence and do not constitute a guarantee that incidents, losses, or damage will not occur.

4.5 Limitations

Unless expressly agreed in writing, our Services do not include:

• Any activities that would require us to act outside applicable UK law or regulatory frameworks.
• Specialist investigative, surveillance, or enforcement activities beyond our authorised remit.
• Cash-in-transit, high-value asset transport, or specialist technical systems supply and installation.

We reserve the right to refuse, suspend, or cease any Service where providing it would be unlawful, unsafe, or materially different from what has been agreed.

5. Client Obligations

5.1 Accurate Information

The Client must provide complete, accurate, and up-to-date information regarding the premises, event, or security requirements when requesting a quotation and throughout the term of the Services. This includes disclosing any known risks, previous incidents, or particular vulnerabilities relevant to the security arrangements.

5.2 Cooperation and Access

The Client shall:

• Ensure our personnel are provided with safe and appropriate access to the premises or event location as required to deliver the Services.
• Provide any necessary access credentials, passes, or authorisations in a timely manner.
• Ensure that any equipment, systems, or facilities provided by the Client for use in connection with the Services are safe and in good working order.

5.3 Compliance with Security Directives

While Services are active, the Client and its staff, guests, or invitees must comply with reasonable safety or security directives and instructions issued by our personnel, insofar as such instructions are intended to protect life, property, or public order and are within our agreed remit.

5.4 Legal and Regulatory Compliance

The Client is responsible for ensuring that its own operations, premises, and events comply with all applicable laws, regulations, licences, and consents. Our Services shall not be construed as a substitute for the Client's own legal, regulatory, or health and safety obligations.

5.5 Non-Interference

The Client shall not instruct or allow any third party to instruct our personnel to perform duties that fall outside the agreed scope of Services or which may be unsafe, unlawful, or unethical. If such instructions are given, we reserve the right to withdraw our personnel and suspend the Services without liability.

6. Service Modifications and Availability

6.1 Changes to Services

DRELUXE SECURITY SERVICE LTD may, from time to time, adjust, enhance, or modify its range of Services to reflect operational needs, legal requirements, or industry best practice. Where such changes materially affect an ongoing Agreement, we will seek to provide the Client with reasonable notice and, where appropriate, an updated proposal or service description.

6.2 Website Content

The content on this Website is provided for general information purposes only and is subject to change without notice. While we endeavour to keep information accurate and up to date, we make no representation or warranty as to the completeness, reliability, or suitability of any content for a particular purpose. The Client should always rely on the terms of the specific proposal or Agreement issued to them.

6.3 Availability of Website

We aim to maintain continuous availability of the Website; however, we do not guarantee that the Website, or any content on it, will always be available or uninterrupted. Access may be suspended or withdrawn for maintenance, security updates, or other operational reasons without prior notice. We shall not be liable for any unavailability or disruption of the Website.

6.4 Notice of Material Changes

Where changes to these Terms or to our Services are material and affect existing Clients, we will endeavour to notify affected Clients by reasonable means, which may include email communication, updated contractual documents, or prominent notices on the Website.

7. Fees, Payments, and Refunds

7.1 Fees and Quotations

Fees for our Services will be set out in our proposal, quotation, or Agreement and may be based on factors such as the type of Services, risk profile, location, hours of coverage, staffing levels, and duration of engagement. Unless expressly stated otherwise, all amounts are quoted in pounds sterling (GBP) and are exclusive of any applicable taxes or duties.

7.2 Invoicing and Payment Terms

We will invoice the Client in accordance with the schedule specified in the Agreement, which may include advance payments, deposits, or periodic billing (for example, weekly or monthly in arrears). Payment is due within the time period stated on the invoice or Agreement. If no period is specified, payment shall be due within 14 days from the invoice date.

Payments must be made in cleared funds to the bank account designated on our invoice or by any other payment method expressly agreed in writing. The Client is responsible for any bank charges or transfer fees associated with making payment.

7.3 Late Payment

If the Client fails to make any payment when due, we reserve the right, without prejudice to any other rights or remedies, to:

• Charge interest on the overdue amount at the maximum rate permitted under the Late Payment of Commercial Debts (Interest) Act 1998 or equivalent applicable law.
• Suspend or withdraw some or all of the Services until full payment has been received.
• Recover from the Client all reasonable costs incurred in pursuing the overdue amount, including debt collection and legal fees.

7.4 Cancellations and Rescheduling

Cancellation or rescheduling of Services must be notified in writing within the timeframes specified in the Agreement or proposal. Where the Client cancels or materially reduces the scope of Services at short notice, we may charge reasonable cancellation fees to reflect costs already incurred, staff scheduling, and lost opportunity.

7.5 Refunds

Refunds, where applicable, will be handled in line with the specific Agreement and UK consumer or commercial law, as appropriate. Generally, once Services have been delivered or personnel have been deployed, fees for those Services are not refundable, except where we have failed to perform in accordance with the Agreement and are legally required to provide a refund or credit.

8. Limitation of Liability

8.1 General Principles

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded under the laws of England and Wales.

8.2 No Guarantee of Incident Prevention

Our Services are designed to deter and reduce risk, but no security service can guarantee that incidents, loss, or damage will never occur. Accordingly, we shall not be liable for any loss, theft, damage, or incident that occurs despite the provision of Services, unless such loss directly results from our proven negligence or material breach of the Agreement.

8.3 Excluded Types of Loss

To the fullest extent permitted by law, we shall not be liable for:

• Any indirect, consequential, or special loss or damage.
• Loss of profit, revenue, business, contracts, goodwill, or anticipated savings.
• Loss or corruption of data, or business interruption arising from use or inability to use the Website.

8.4 Cap on Liability

Subject to clause 8.1, our total aggregate liability to the Client arising out of or in connection with the Services and the Agreement (whether in contract, tort, negligence, breach of statutory duty, or otherwise) shall, to the extent permitted by law, be limited to the total fees actually paid by the Client to us under the relevant Agreement in the twelve (12) months preceding the event giving rise to the claim.

8.5 Force Majeure

We shall not be liable for any failure or delay in the performance of our obligations under an Agreement to the extent that such failure or delay is caused by a Force Majeure Event. In such circumstances, we will use reasonable endeavours to resume performance as soon as reasonably practicable.

9. Confidentiality and Data Protection

9.1 Confidentiality

Each party shall treat as confidential all information of the other party that is reasonably understood to be confidential, including operational details, site layouts, risk assessments, incident reports, and commercial terms, and shall not disclose such information to any third party except as required by law or with the other party's prior written consent.

9.2 Personal Data

DRELUXE SECURITY SERVICE LTD processes personal data in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Personal data may include contact details, access records, incident logs, or other information required for the provision of Services and for administrative purposes.

9.3 Lawful Basis and Use

We will process personal data only where we have a lawful basis to do so, including performance of a contract with the Client, compliance with legal obligations, and our legitimate interests in providing and improving our Services, operating the Website, and ensuring the safety and security of premises and personnel.

9.4 Security Measures

We implement appropriate technical and organisational measures to help protect personal data and other confidential information against unauthorised access, loss, or misuse, proportionate to the nature and sensitivity of the information and the risks involved.

9.5 Data Subject Rights

Individuals whose personal data we process may have rights under UK data protection law, including rights of access, rectification, erasure, restriction, objection, and data portability, subject to certain conditions and exemptions. Further details of how we handle personal data and how these rights can be exercised are set out in our Privacy Policy.

10. Intellectual Property

All content and materials on this Website, including but not limited to text, graphics, logos, icons, images, videos, and layout, as well as any documentation, reports, or other deliverables produced in the course of providing the Services, are owned by or licensed to DRELUXE SECURITY SERVICE LTD unless otherwise stated.

Such materials are protected by copyright, trade mark, and other intellectual property laws. All rights are reserved.

You may view, download, and print Website content strictly for your own legitimate business purposes relating to the evaluation or engagement of our Services. You must not, without our prior written consent:

• Republish, reproduce, or distribute Website content for commercial purposes.
• Modify or create derivative works based on any part of the Website content.
• Use any trade marks or trade names belonging to DRELUXE SECURITY SERVICE LTD in a way that may cause confusion or imply endorsement where none exists.

11. Governing Law and Jurisdiction

These Terms, any Agreement between the Client and DRELUXE SECURITY SERVICE LTD, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the Agreement, including any non-contractual disputes or claims.

12. Contact Information

If you have any questions about these Terms and Conditions, about your Agreement with us, or about the way we provide our Services, please contact us using the following official details: