Privacy Policy

1. Privacy Policy Overview

DRELUXE SECURITY SERVICE LTD ("DRELUXE", "we", "us" or "our") is committed to protecting the privacy, confidentiality, and security of personal information relating to our clients, prospective clients, website users, suppliers, and partners. This Privacy Policy explains how we collect, use, protect, and manage personal information provided through our website at https://dreluxe-securityservice.site, via our contact and booking channels, and in the course of delivering our professional security services across the United Kingdom.

This policy applies to all interactions with DRELUXE SECURITY SERVICE LTD, including enquiries about our services, on-site guarding, mobile patrols, access control, event security, and risk prevention support. By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

2. Data Collection and Use

We collect personal data only where it is necessary and proportionate to enable us to provide our security solutions, handle bookings, manage relationships with clients and suppliers, or respond to legal and regulatory requests. This includes information submitted via our website forms, email, telephone, and any other communication channels used to engage with DRELUXE SECURITY SERVICE LTD.

Specific purposes for which we collect and use personal data include:

• Responding to service enquiries, quotation requests, and consultation bookings.
• Conducting security assessments, planning deployments, and managing ongoing service delivery.
• Setting up and administering client accounts, contracts, and billing arrangements.
• Processing payments and maintaining accurate financial and transaction records.
• Complying with legal, regulatory, and professional obligations related to private security activities.
• Supporting internal audits, risk management, quality assurance, and service improvement.

3. Types of Information Collected

The types of personal information we collect will depend on your relationship with us and the nature of the services requested, but may include:

• Identity and contact details — such as names, job titles, company names, postal addresses, service locations, telephone numbers, and email addresses.
• Company and property details — such as business names, operational locations, site layouts, and security requirements relevant to the services we provide.
• Service-related information — including details provided in enquiry forms, booking forms, risk assessments, incident reports, and ongoing service communications.
• Payment and billing information — including invoicing details and transaction data required to process payments. We do not store full card details when third-party payment providers are used.
• Website form submissions — information you submit when you complete forms on our website, such as contact requests, consultation requests, or other service enquiries.

Where we collect or process any additional information not listed above, we will do so only where necessary and in accordance with applicable data protection law.

4. Legal Basis for Processing

DRELUXE SECURITY SERVICE LTD processes personal data in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws. We rely on one or more of the following lawful bases when handling personal data:

• Contractual necessity — where processing is required to enter into or perform a contract with you or the organisation you represent, for example to provide on-site guarding, mobile patrols, or event security.
• Legitimate interests — where processing is necessary for our legitimate business interests in operating and improving our professional security services, while always respecting your rights, expectations, and confidentiality.
• Consent — where you have given clear and specific consent for us to process your personal data for a particular purpose, which you may withdraw at any time.
• Legal obligations — where processing is required to comply with applicable laws, regulatory duties, or to respond to lawful requests from law enforcement or regulatory authorities.

We always assess our legal basis before starting any processing and ensure that we handle personal data in a manner consistent with our professional, regulatory, and contractual obligations as a private security provider.

5. Use of Personal Information

We use the personal information we collect strictly for legitimate business purposes connected to our security services and website. This includes:

• Delivering and managing the full lifecycle of security services, from initial assessment to ongoing support.
• Providing responsive customer service, incident handling, and technical support.
• Responding to your enquiries, quote requests, and consultation bookings submitted through our website or other channels.
• Sending relevant operational updates related to existing services, such as deployment details or service notices.
• Improving our website, service offerings, and user experience by analysing aggregated usage information and feedback.
• Maintaining accurate business, operational, and financial records for audit and compliance purposes.

We do not use your personal data for purposes that are incompatible with those described in this Privacy Policy. If we intend to use your data for a new purpose, we will update this Policy or provide you with a separate notice where appropriate.

6. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, in order to deliver our professional security solutions and operate our business effectively, we may share personal data, where necessary and appropriate, with the following categories of recipients:

• Trusted service partners and suppliers who support our operations (for example, IT and communications providers, secure hosting providers, or payment processors) and who are contractually bound to protect your data and use it only as instructed by us.
• Professional advisers such as legal, accounting, or risk consultants, where required to protect our legitimate interests and ensure compliance with applicable regulations.
• Regulatory and law enforcement bodies where we are legally required to do so, or where such disclosure is necessary to protect the safety, rights, or property of our clients, staff, or the public.

Whenever we share personal information with third parties, we do so under appropriate confidentiality and data protection arrangements, ensuring that your information is handled securely and in accordance with UK data protection law.

7. Data Security Measures

Security and confidentiality are central to our operations as a professional security provider. We implement robust technical and organisational safeguards to protect personal data against unauthorised access, misuse, accidental loss, or alteration. These safeguards include, where appropriate:

• Use of encrypted communication channels and secure transmission methods when handling sensitive information.
• Secure storage systems and restricted access controls based on role and operational necessity.
• Procedures for managing and reviewing access rights, passwords, and system usage.
• Regular monitoring of our systems and infrastructure to reduce the risk of security incidents.
• Staff training and awareness measures focusing on confidentiality, data protection, and information security.

While no system can be guaranteed to be completely secure, we continuously review and enhance our safeguards to align with industry best practice and our obligations as a UK-based private security company.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including meeting our contractual obligations, satisfying legal and regulatory requirements, and supporting our legitimate business operations.

Retention periods vary depending on the nature of the data and the context in which it was collected, for example:

• Data relating to active security contracts and deployments is kept for the duration of the contract and for an appropriate period afterwards in line with legal and regulatory guidance.
• Enquiry and booking information may be retained for a reasonable period to respond to follow-up questions and maintain accurate records of our interactions.
• Financial and transaction records are retained for the period required under applicable tax and accounting regulations.

When personal data is no longer required, we will take reasonable steps to securely delete, anonymise, or otherwise dispose of it in a manner that maintains confidentiality and security.

9. Your Rights and Your Choices

Under UK data protection laws, including the UK GDPR, you have a range of rights in relation to the personal data we hold about you. Subject to certain conditions and exemptions, these may include the right to:

• Request access to the personal data we hold about you.
• Request correction of any inaccurate or incomplete information.
• Request deletion of your personal data where there is no longer a legal or business need for us to retain it.
• Object to or request restriction of certain types of processing, including where processing is based on our legitimate interests.
• Withdraw any consent that you have previously provided, without affecting the lawfulness of processing carried out before consent was withdrawn.
• Request a copy of your data in a structured, commonly used, and machine-readable format, where applicable.

We will respond to all valid requests in accordance with applicable data protection laws and within the statutory timeframes. To exercise your rights, please contact us using the details set out in the Contact and Complaints section below.

10. Cookies and Tracking Technologies

Our website uses essential cookies and similar technologies to ensure optimal functionality, enhance security, and provide a reliable user experience. These technologies may collect limited technical information about how you access and use our website, such as device and browser details, to help us maintain performance and security.

Further details about the specific cookies we use, how long they persist, and the options available to manage your preferences are provided in our separate Cookies Policy, which should be read together with this Privacy Policy. Where required, you can manage certain cookie preferences through your browser settings or through the controls made available on our website.

11. Contact and Complaints

If you have any questions about this Privacy Policy, our data protection practices, or would like to exercise any of your data protection rights, you can contact our Data Protection Officer using the following details:

Data Protection Officer
DRELUXE SECURITY SERVICE LTD
59 Sir Benjamin Stone Way
Birmingham, England, B23 5UL
United Kingdom

Email: [email protected]
Phone: +447347616700

If you are dissatisfied with our response or believe that we are not handling your personal data in accordance with data protection law, you also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO), which is the supervisory authority for data protection in the United Kingdom. Details of how to do this are available on the ICO website.

We may update this Privacy Policy from time to time to reflect changes in our services, our operations, or applicable laws. Any updates will be published on this page, and we encourage you to review it periodically when using our website or services.